fulfillment

ful-FIL-muhnt /fʊlˈfɪlmənt/
nounC1GREGMAT
BusinessLogistics

The entire process of receiving, packaging, and shipping an order to a customer.

It covers everything that happens in the warehouse after the 'buy' button is clicked.

The story behind the word. To 'fulfill' originally meant to literally fill a container until it was full. In commerce, it means 'filling' the customer's request by completing all the necessary steps to get the product to them.

Word relationships

  • execution: Execution is general; fulfillment is specific to the physical handling of orders.

Commonly confused with

  • shipping: Shipping is just the transport; fulfillment includes picking the item from the shelf and packing it.

Word family

  • fulfill (verb): To complete a task or order.

Collocations

  • fulfillment center
  • order fulfillment
  • third-party fulfillment

Example sentences

  • "Efficient fulfillment is the secret to Amazon's ability to offer same-day delivery." Discussing business operations.

Memory hook

The warehouse 'fills' your order to 'full' completion. From shelf to ship.

When not to use

Do not use this to mean 'happiness' in a business context, though that is its other common English meaning.

Fun facts

  • Some fulfillment centers are so large they have their own zip codes.

Related words

inventory, courier

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