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crisis management

KRY-sis MAN-ij-ment /ˈkraɪsɪs ˈmænɪdʒmənt/

nounC1TOEFLIELTSGMAT

formalbusiness

The process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders.

Crisis management involves a structured approach to identifying, assessing, and responding to crises. It includes planning, communication, and recovery phases, with a strong emphasis on protecting reputation and minimizing damage.

The story behind the word. The word 'crisis' comes from the Greek 'krisis,' meaning 'a turning point in a disease, a judgment, a decision.' This reflects the idea of a critical moment where a decision must be made that will determine the outcome. 'Management' comes from the Latin 'manus' (hand), implying control. So, 'crisis management' is about taking control at a critical juncture.

Word relationships

emergency response: Focuses more on immediate operational response to an emergency.
disaster recovery: Specifically relates to restoring systems and operations after a disaster.
contingency planning: Planning for possible future events or circumstances.

negligence: Failure to take proper care in doing something.
complacency: A feeling of uncritical satisfaction with oneself or one's achievements.

Commonly confused with

damage control: Damage control is a component of crisis management, specifically focusing on mitigating negative effects after a crisis has occurred.

Word family

crisis (noun): a time of intense difficulty, trouble, or danger
manage (verb): to be in charge of or to control

Collocations

effective crisis management
crisis management plan
crisis management team
public relations crisis management

Example sentences

"The CEO praised the public relations team for their swift and effective crisis management during the widespread product recall." Discussing a company's response to a major incident.
"Every major corporation needs a robust crisis management plan to address potential threats to its operations and reputation." Referring to a strategic plan.

Memory hook

Imagine a 'crisis' as a critical 'crossroads' where you need careful 'management' to choose the right path. Crossroads management

When not to use

Do not use 'crisis management' for everyday problems or minor setbacks. It refers to significant, often unexpected, events that pose a serious threat.

Fun facts

The field of crisis management grew significantly after major corporate scandals and industrial accidents in the late 20th century.
Social media has dramatically changed crisis management, requiring much faster and more transparent responses.

Explore more words

emergency, preparedness, debacle, upheaval, disruption, de-escalation